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Recently I was at a peculiar corporate seminar. At one peculiar break when we were expected to network and socialize one of the attendees raised the issues of the corporate matrix. He went on to relate, how one of the rudimentary roadblocks for conducting business within his organisation was the fact that the organisational structure was designed to advertize fiefdoms that were responsible for the success of their own queer area or segment group which in some cases collided with the company’s overall vision, mission and goals. After all, this was in line with the less favorable advantages sited in some management or organizational behaviour text books when talking about the matrix organizational structure. Even I have been guilty of instructing these to my students. The Matrix The matrix structure ordinarily means you have more than one boss, as the reporting and hierarchy lines are many times blurred by the siloed structure depending on the distinct focus. The specific examples he raised within his company was around the establishment of an acquisition group whose sole intention was to acquire new clients for the entire company. This group reported into a discerned sales division, but horizontally to the other product and client coverage segments, thereby having more than one accountable leader, by organisational design and rendering that leader inefficient due to the multiple masters he or she had to serve. At that peculiar discussion other players in the speech soon chimed in, citing the precise same phenomenon as occurring in their organisations and stating that it was a major impediment to conducting an effective and effective sales and retail function. Maybe, for that matter conducting or doing work in any function when the structure calls for a matrix may be disarming. Even on a very personal level I had to quit jobs because of the level of conflict I faced handling two bosses. Sometimes it’s like having to take sides when your spouse and mother do not agree! My Take on the Matrix This got me thinking. From the corporate exploration I have been conducting, the challenge for organisational matrix in huge corporations gets raised time and time again. However even when this is the case most organizations hug it with a vengeance. I just want to say upfront that persons who believe that it is difficult are in fact full of shit. We must all know how to manage a matrix environs as we were born into one. My Explanation When most of us are born, we mechanically have two managing directors namely other parents. We learn from a very early age, occasionally instinctively, what we may get from each parent. In a good deal of cases it is food, cuddles and quality time from one boss and it might be playful fostering and early-morning attention from the other boss. But we recognise they are in charge, when tested or challenged, as they provide the support and sustenance required for survival. As we grow and fabricate more experiences we find that they too have bosses, better known as grandparents. They likewise provide aid and love but we seem to be capable to obtain sure things from them that we wouldn’t be capable from our own bosses. Maybe it is because they are the managing directors of our own bosses. Do you see parallels already? Then there are other family players such as brothers, sisters, uncles, aunts, nephews and nieces. We learn through a mix of experiences and intuition what we may suppose from each of them and most times what we may get away with. They are share of the support structure of our development and we learn to utilize them, or not, as a resource to achieve sure goals. Further development arises at school age when we begin to make friends. We likewise experience our original association with matrix managers in teachers and spiritually through priests or gurus. Once again, through observation and fundamental interaction we get to know which ones will aid or just get in the way of our progress. I see further progress through into our late teens as we encounter lecturers and tutors. Some even experience their initial real business manager as they commence a casual job, whether it is delivering newspapers, picking fruit in a farm or working at a local office as an office helper. We also get to experience life as a client from both sides of the fence. Consistently we are therefore learning and adjusting to personality, leadership and management styles that may or may not suit our needs. By the time one reaches the world of business one has already received the best real-life and real-time training to operate in a matrix environment. Over time you have been gorgeous apt to innately manage a wide range of stakeholders, including vertical and horizontal hierarchal structures in executive and senior management such as colleagues, peers and collaborators followed closely by potential probabilities and customers. So the message becomes very clear. We go through our early development connections in a random yet structured manner to face life as we prepare ourselves for the survival proficiencies required to deal with society and business. |
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